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Helpdesk services

AO/RES/SAK/Helpdesk/009/10

The specifications and requirements in this document constitute a call for tenders for the provision of services related to first level support and assistance to Cedefop’s ICT users as well as the performance of a series of supporting activities to Cedefop’s IT Department, according to herein specified requirements. Such activities are commonly known as Helpdesk or Service Desk activities. 

 

This call has been published in the Supplement to the Official Journal of the European Communities 2010/S 127-193621 of 03/07/10.

Deadline of submitting tenders: 13/08/2010 (17h00 for hand-delivered tenders).

Requests for additional information/clarification should be received by 04/08/2010.  The answers to such requests, if any, will be published under this banner, therefore please visit Cedefop's website frequently for updates.

If you are downloading these documents from our website, kindly send us an e-mail ( ) notifying us. 

Downloads

Clarifications 2 - Questions and answers - Helpdesk services

EN93 KB
05/08/2010

Clarifications 1 - Questions and answers - Helpdesk services

EN49 KB
30/07/2010

Tender dossier - Helpdesk services

EN419.25 KB
09/07/2010

Call details

AO/RES/SAK/Helpdesk/009/10
13/08/2010

For any questions or clarifications, please read the frequently asked questions first, before contacting the procurement service by email mail