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Clerks record, organise, store, compute and retrieve information, and perform a number of clerical duties in connection with money-handling operations, travel arrangements, requests for information, and appointments. The tasks performed by clerks usually include: stenography, typing, and operating word processors; entering data into computers; carrying out secretarial duties; keeping records relating to stocks; etc. Their jobs include: typists and word processing operators, bank tellers and related clerks, telephone switchboard operators, receptionists, etc.

Most occupations in this major group require completion of the first stage of secondary education, but some occupations will require the completion of the second stage of secondary education.