Cedefop has launched its 2025 user satisfaction survey to better understand how users experience its services, tools and communication channels. The survey is part of the agency’s commitment to evidence-based improvement and transparency, ensuring that the people who rely on Cedefop’s work can help shape its future direction.
Listening to the people who use our services
Every year, Cedefop engages with thousands of policy-makers, VET practitioners, researchers, social partners and other stakeholders across Europe. Their feedback is essential in helping the agency refine its outputs, strengthen the usability of its tools and ensure its work remains relevant to evolving policy priorities.
The survey invites users to share their views on a range of areas, including the quality and clarity of Cedefop’s publications, the usefulness of its skills intelligence tools and the effectiveness of its communication and events. It is available through Cedefop’s website so that anyone who uses or follows the agency’s work can easily access it and provide feedback.
Contributing to better evidence and better policy
The findings will feed into Cedefop’s continuous efforts to enhance user experience and support EU priorities such as lifelong learning, skills development and VET excellence. Insights will also help strengthen future outputs, from analytical reports to online tools, ensuring they continue to meet the needs of a diverse European skills and VET community.
Cedefop encourages all users and stakeholders to take part and share their perspectives. Each response contributes to a stronger evidence base and supports the agency in delivering high-quality, user-centred services.
Access the survey here