The specifications and requirements in this document constitute a call for tenders for the provision of services related to first level support and assistance to Cedefop’s ICT users as well as the performance of a series of supporting activities to Cedefop’s IT Department, according to herein specified requirements. Such activities are commonly known as Helpdesk or Service Desk activities. 


This call has been published in the Supplement to the Official Journal of the European Communities 2010/S 127-193621 of 03/07/10.

Deadline of submitting tenders: 13/08/2010 (17h00 for hand-delivered tenders).

Requests for additional information/clarification should be received by 04/08/2010.  The answers to such requests, if any, will be published under this banner, therefore please visit Cedefop's website frequently for updates.

If you are downloading these documents from our website, kindly send us an e-mail (c4t-services [at] ()) notifying us. 

Call details

Procurement type
Call for tenders
Closing date


Clarifications 2 - Questions and answers - Helpdesk services

EN 93 KB

Clarifications 1 - Questions and answers - Helpdesk services

EN 49 KB

Tender dossier - Helpdesk services

EN 419.25 KB