Which drivers of change will affect their skills?
Mainly influenced by developments in health, education, and other service activities, personal care workers’ skills are expected to respond to a set of main drivers of change.
Over the next decade, demand for personal care workers is expected to grow due to the demographic shift towards a more ageing population in Europe (for example, the share of citizens over 60 years old will be around 37% by 2050. 
In comparison, the overall European population will increase by only 1.5% during the same period) and the subsequent care needs of such a population. Simultaneously, socio-economic developments (such as rises in retirement age in several EU countries and the growing participation of women in the labour market) further weaken the availability of family members to provide unpaid care to relatives in need and children.
To accommodate the new demographic structure, long-term care services are expected to increase in number and extend in duration, as chronic morbidity escalates with age. Multimorbidity (the occurrence of two or more chronic medical conditions in one person) also spikes in the 65+ age group 
. As a significant share of personal care workers supports and tenders for the elderly, they will be called to respond to opportunities for new services that an older society will create 
.The importance of soft skills (such as communication skills, active listening, clear speaking, tact, and negotiation skills) will become more acute, given that medical and psychological conditions of people change as life expectancy increases. 
Personal care workers will also need observation skills to check physical and mental health on a daily basis, and the “ability to follow set rules and protocol” 
in order to avoid potential risks for the patients.
Technological change and IT developments in particular will significantly impact care services. More and more IT devices and applications which concern health management, monitoring and sharing medical records, questions to professionals etc. become available to the wider public 
. This trend empowers patients and reformulates health care provision. The accelerating use of e-tools in medical health diagnosis and health care provision will increase the need for personal care givers to stay abreast of technological change; be aware of new software and applications available on the market to respond to patients’ needs; and be able to use them or to help the customer become acquainted with them.
Risk of automation: As a part of its Ditigitalization and future of work project
, Cedefop estimates the risks of automation
for occupations. The most exposed occupations are those with significant share of tasks that can be automated – operation of specialised technical equipment, routine or non-autonomous tasks – and those with a small reliance on communication, collaboration, critical thinking and customer-serving skills. The risk of automation is further accentuated in occupations where employees report little access to professional training that could help them to cope with labour market changes. Care workers are reportedly an occupation with very low risk of automation.