The specifications and requirements in this document constitute a call for tenders for the provision of services related to first level support and assistance to Cedefop’s and ENISA’s ICT users as well as the performance of a series of supporting activities to Cedefop’s ICT Service, according to the attached specified requirements. Such activities are commonly known as Helpdesk or Service Desk activities.

This call has been published in the Supplement to the Official Journal of the European Union 2018/S 141-322354 of 25/07/18.

Deadline for submitting tenders: 10/09/2018 (17h00 for hand-delivered tenders).

Requests for additional information/clarification should be received by 31/08/2018.

The answers to such requests, if any, will be published under this banner, therefore please visit Cedefop's website frequently for updates.

If you are downloading these documents from our website, kindly send us an e-mail ( ) notifying us.

Call details

Procurement type
Call for tenders
Official Publication Date
Closing date


Contract award notice

EN 122.46 KB

Annex H - Financial proposal corrected 31.08.18

EN 15.41 KB

ICT Helpdesk Services

EN 7.07 MB