The following modules have been categorized as training for either practitioners or managers (see ‘Target group’ in the introduction to modules).

Manager modules

Managers have the difficult task of bridging the gap between national/regional agendas and their implementation at practitioner level. They must focus on how to integrate ICT systems and staff training within their organisation whilst managing the available resources. Technology by its very nature is constantly changing and adapting, as are the wider political and cultural contexts. As more governments move to a digital government and encourage citizens to communicate/interact with them online, ICT tools offer new ways of working which are more efficient, less time consuming and assist the client to become more self-managing and confident. Managers must understand the implications of these changing contexts and be prepared to respond accordingly.

The manager modules aim to support the trainee in assessing the changing contexts (new opportunities and challenges), and bring ICT and LMI tools into the institution in ways that are accessible and sustainable.  They include:

  • What are the benefits to online LMI and guidance? What are the issues?
  • Practical and technical requirements of using ICT;
  • Engaging with networks to develop LMI;
  • Writing a Digital Strategy for LMI.

Practitioner modules

Generally speaking, guidance practitioners are not only required to use ICT, but to understand the way in which clients use online resources (for career management and education). However, in some cases practitioners experience many issues related to using ICT tools in their work, which leads to a certain resistance. The practitioner modules aim to increase the confidence and understanding of practitioners using ICT tools, through:

  • Understanding the benefits and issues of ICT in LMI and guidance;
  • Selecting the right online tools;
  • Supporting clients to use ICT for LMI;
  • Writing copy for the web.