Evidence of effectiveness
In 2007, about 24,000 individuals signed up for over 100 online courses. The target for the previous policy period of 2011 to 2015 (for which the VDAB set a governance agreement with the Flemish government) was to achieve 15,000 participants in its online courses. In 2014, 31,746 people were following online courses, suggesting that this instrument was effective; in 2016 the number was around 13,000. The satisfaction levels are not measured for this instrument specifically, but for the VDAB as a whole. In 2016, 80.7% of people were satisfied with the VDAB’s services, surpassing the 75% target. It appears that the number of beneficiaries are higher than expected; in 2016 there were 31,000 participants in online courses, on average each individual followed 2 courses. The VDAB itself estimates that on average per year, it provides 50,000 courses to people. An unexpected benefit has been the amount of interest and use of the instrument which, in 2014 alone, was much higher than the target of 15,000 participants per year for the 2011 – 2015 period.
Engagement of stakeholders
The VDAB is an autonomous public institution that has good working relationships with sectoral organisations and enterprises and education institutions. The social partners are quite involved in various VDAB initiatives, including the online course development.