Timeline
  • 2021Approved/Agreed
  • 2022Implementation
  • 2023Implementation
  • 2024Implementation
ID number
39283

Background

A brief overview of the context and rationale of the policy development, explaining why it is implemented or why it is important.

The Covid-19 crisis has highlighted the importance of the digital transition for the entire population, businesses and administrations. During the lockdown, digital technology was the only way for most people in the Brussels Region to maintain social relations, do their jobs, take online courses, apply for jobs or contact government departments. The digital divide affects many sections of the population and the digitally excluded are not a homogenous social category.

People who are at a digital disadvantage have seen their access to these services restricted or even made impossible. It is essential to prevent these inequalities from growing.

On 13 December 2018, the Government of the Brussels-Capital Region approved a memorandum on e-inclusion. In line with memorandum a Digital Inclusion Coordinator was appointed in 2018, which in 2020 was expanded to a total of three coordinators, responsible for acting as a link between the sector and the Government and for synchronising actions at the regional level and with the other federated entities. This first memorandum laid the foundations for a digital inclusion policy in the Brussels Capital Region, centred around the Region, the municipalities and the actors in the field.

Objectives

Goals and objectives of the policy development.

The objective of the Plan for Digital Appropriation is to transform the Brussels-Capital Region into a Smart City harnessing digital transformation to benefit all citizens, by adapting services, renewing interfaces, and transforming organisations. Key to this vision is the enhancement of citizens' accessibility and basic digital skills in a comprehensive and ongoing way, leading to an overall improvement of the well-being of its citizens (privately and professionally) and boost its regional economy.

Description

What/How/Who/For whom/When of the policy development in detail, explaining its activities and annual progress, main actors and target groups.

Following its memorandum on e-inclusion, the Government approved the Plan for Digital Appropriation 2021-24 on the 12 February 2021. This plan was proposed by the Digital Inclusion Coordination and drawn up in consultation with stakeholders on the ground.

The implementation is organised in four areas defining 17 projects including 66 actions:

a. Raising awareness and destigmatising - raising citizens' awareness of digital tools and services, how to use them and on the support or training offers: the objective is to inform the public of the services available to support them (e.g. Digital Public Spaces, DPS) and to destigmatise the digital environment to encourage them to get to grips with IT tools. The actions include raising awareness among the general public, raising awareness within administrations, and labelling of Digital Public Space​.

b. Uniting - bringing together and pooling the methods and skills of those involved in digital appropriation: the objective is to unite relevant actions and to pool efforts to meet a common objective, the appropriation of digital technology by all citizens. It is also essential to make the data measurable to be able to quantify the progress made. Actions include regulation and recommendations, regional coordination, and evaluation.

c. Equipping - strengthening the resources available to Digital public spaces and the front-line voluntary sector. To reach the objectives of this...

Following its memorandum on e-inclusion, the Government approved the Plan for Digital Appropriation 2021-24 on the 12 February 2021. This plan was proposed by the Digital Inclusion Coordination and drawn up in consultation with stakeholders on the ground.

The implementation is organised in four areas defining 17 projects including 66 actions:

a. Raising awareness and destigmatising - raising citizens' awareness of digital tools and services, how to use them and on the support or training offers: the objective is to inform the public of the services available to support them (e.g. Digital Public Spaces, DPS) and to destigmatise the digital environment to encourage them to get to grips with IT tools. The actions include raising awareness among the general public, raising awareness within administrations, and labelling of Digital Public Space​.

b. Uniting - bringing together and pooling the methods and skills of those involved in digital appropriation: the objective is to unite relevant actions and to pool efforts to meet a common objective, the appropriation of digital technology by all citizens. It is also essential to make the data measurable to be able to quantify the progress made. Actions include regulation and recommendations, regional coordination, and evaluation.

c. Equipping - strengthening the resources available to Digital public spaces and the front-line voluntary sector. To reach the objectives of this area, actions on the following topics are foreseen:

  • equipment for Digital public spaces and front-line players,
  • sharing teaching tools (didactic tools and online training platforms),
  • ongoing training for facilitators,
  • mobilising the necessary funding,
  • supervision of the profession of mediator.

d. Supporting - support for target groups requiring an approach tailored to their specific situations and needs: supporting citizens' digital appropriation affects all citizens, but in particular job seekers, young people, senior citizens, disabled people, people in precarious situations, and women. Various actions are carried out to support these target audiences, such as the purchase or distribution of computer equipment, calls for projects, publications (guide, etc.).

2021
Approved/Agreed

On 12 February 2021, the Brussels' Government approved the Plan for Digital Appropriation 2021-24.

The implementation of the plan started in 2021. Numerous projects, activities and tools were set up, the annual report presents the complete list by areas for 2021. The following actions are an example of what is being implemented through the plan.

  1. raising awareness and destigmatising: a budget of EUR 125 000 (provided for in the 2020 budget) has been set aside for an important information campaign, (online and in person) on the theme 'Now he/she knows!' to raise awareness about DPSs and promoting the services they offer. The Coordination also participated in and organised events for the public: workshops for young people, for people with disabilities, etc;
  2. equipping: 20 Digital Public Spaces in Brussels received new IT equipment and specific IT equipment to improve accessibility for people with disabilities (Braille keyboard, ergonomic mouse, etc.). Multimedia animators also benefitted from CVET to update their IT skills;
  3. supporting: at the request of the Brussels-Capital Region, the King Baudouin Foundation organised a call for projects on the theme of digital inclusion: Digital Brussels. To this end, the Region has granted a subsidy of EUR 400 000 to the Foundation. The call for projects focused on raising awareness about the digital appropriation of people far from digital literacy. Measures were also implemented aiming at equipping priority groups (learners with social difficulties, schools, rest homes and care homes in the Brussels Region, etc.).
2022
Implementation

Numerous projects, activities and tools were set up, the annual report presents the complete list by areas for 2022. The following actions are examples of what was implemented through the plan in 2022:

  1. raising awareness and destigmatising: launch of the Digital inclusion directory to bring together important information (on access to equipment, to the Internet and to training), interviews with leading key players, as well as a listing of digital inclusion players in the Brussels Region detailing their activities and contact details. The Directory will enable to direct users according to their needs and to the structures best able to help them;
  2. equipping - regulating the profession of mediators: the Federal Public Service Strategy and Support (BOSA) has organised an online training course for public employees: connectoo (connectoo.belgium.be). Its aim is to train and certify public employees in digital inclusion to help the most vulnerable citizens to overcome the barriers to online public services. Connectoo's objective is to train and certify 10 000 people in two years;
  3. supporting: the Digitrein project is a digital empowerment project for senior citizens in Brussels' municipalities (the Digigares). The offer of Digitrein is twofold: a digital support route (in groups and individually) for the elderly and a training programme for anyone wishing to learn how to support the elderly digitally (DigiTrainer).
2023
Implementation

In 2023, Paradigm strengthened its commitment to digital inclusion in the Brussels Region. Facing the challenges of digital transformation, the organisation launched various initiatives to ensure all citizens, regardless of their skills or access to technology, can benefit from digital opportunities. Key initiatives include:

  1. Code of ethics for digital inclusion facilitators: paradigm introduced a Code of ethics for digital inclusion facilitators in collaboration with Collective of Brussels digital accessibility actors network (Collectif des Acteurs Bruxellois de l'Accessibilité Numérique, CABAN) and with the support of the Brussels Minister for Digital Transition. This code ensures facilitators uphold high ethical standards while assisting citizens in digital activities;
  2. Increased number of public digital spaces (EPN): Paradigm accredited six new Public digital spaces, providing free access to computers, internet, and basic to advanced IT training to help reduce digital inequality;
  3. Bruwelcome for newcomers: since 2021, Paradigm has collaborated on Bruwelcome, a digital administrative tool that simplifies the mandatory integration process for newcomers in Brussels, implemented in all 19 municipalities;
  4. Digital support for schools - Branche ton école!: this programme helps secondary schools in the Brussels Region act as training hubs, promoting digital skills amongst students;
  5. Digital banking awareness for seniors: in partnership with easy.brussels and Febelfin, Paradigm conducts information sessions on digital banking and online safety, aimed at protecting seniors and vulnerable groups from scams.
2024
Implementation

Paradigm has released a White paper examining the main challenges facing the Brussels-Capital Region and highlights the role of digital innovation in building a connected region. One chapter focusses specifically on the strengthening the ICT skills, expertise, and proficiency of Brussels residents and outlines the objectives of the 2021-24 Digital appropriation plan. It also offers recommendations for the next plan, including:

  1. increasing funding and professionalisation for Public Digital Spaces (EPNs) to better support those with limited digital access;
  2. creating an accessible training and certification system for digital facilitators;
  3. ensuring public services remain accessible, both digitally and through alternative channels;
  4. improving communication and access to resources, like help desks and complaint systems, for citizens.

Bodies responsible

This section lists main bodies that are responsible for the implementation of the policy development or for its specific parts or activities, as indicated in the regulatory acts. The responsibilities are usually explained in its description.
  • Brussels' Government
  • Paradigm

Target groups

Those who are positively and directly affected by the measures of the policy development; those on the list are specifically defined in the EU VET policy documents. A policy development can be addressed to one or several target groups.

Learners

  • Young people (15-29 years old)
  • Learners with disabilities
  • Adult learners
  • Unemployed and jobseekers
  • Low-skilled/qualified persons
  • Learners from other groups at risk of exclusion (minorities, people with fewer opportunities due to geographical location or social-economic disadvantaged position)

Education professionals

  • Trainers
  • Adult educators
  • Guidance practitioners

Thematic categories

Thematic categories capture main aspects of the decision-making and operation of national VET and LLL systems. These broad areas represent key elements that all VET and LLL systems have to different extents and in different combinations, and which come into focus depending on the EU and national priorities. Thematic categories are further divided into thematic sub-categories. Based on their description, policy developments can be assigned to one or several thematic categories.

Modernising VET infrastructure

This thematic category looks at how VET schools and companies providing VET are supported to update and upgrade their physical infrastructure for teaching and learning, including digital and green technologies, so that learners in all VET programmes and specialities have access to state-of-the-art equipment and are able to acquire relevant and up-to-date vocational and technical skills and competences. Modernising infrastructure in remote and rural areas increases the inclusiveness of VET and LLL.

Modernising infrastructure for vocational training

This thematic sub-category refers to measures for modernising physical infrastructure, equipment and technology needed to acquire vocational skills in VET schools and institutions that provide CVET or adult learning, including VET school workshops and labs.

Improving digital infrastructure of VET provision

This thematic sub-category focuses on establishing and upgrading to state-of-the-art digital infrastructure, equipment and technology, such as computers, hardware, connectivity and good broadband speed that should ensure quality and inclusive VET provision, especially in blended and virtual modes. It also includes specific measures to remove the digital divide, e.g. supporting geographically remote or rural areas to ensure social inclusion through access to such infrastructure for learning and teaching. It also includes support measures for learners from socially disadvantaged backgrounds to acquire the necessary equipment.

Modernising VET offer and delivery

This thematic category looks at what and how individuals learn, how learning content and learning outcomes in initial and continuing VET are defined, adapted and updated. First and foremost, it examines how VET standards, curricula, programmes and training courses are updated and modernised or new ones created. Updated and renewed VET content ensures that learners acquire a balanced mix of competences that address modern demands, and are more closely aligned with the realities of the labour market, including key competences, digital competences and skills for green transition and sustainability, both sector-specific and across sectors. Using learning outcomes as a basis is important to facilitate this modernisation, including modularisation of VET programmes. Updating and developing teaching and learning materials to support the above is also part of the category.

The thematic category continues to focus on strengthening high-quality and inclusive apprenticeships and work-based learning in real-life work environments and in line with the European framework for quality and effective apprenticeships. It looks at expanding apprenticeship to continuing vocational training and at developing VET programmes at EQF levels 5-8 for better permeability and lifelong learning and to support the need for higher vocational skills.

This thematic category also focuses on VET delivery through a mix of open, digital and participative learning environments, including workplaces conducive to learning, which are flexible, more adaptable to the ways individuals learn, and provide more access and outreach to various groups of learners, diversifying modes of learning and exploiting the potential of digital learning solutions and blended learning to complement face-to-face learning.

Centres of vocational excellence that connect VET to innovation and skill ecosystems and facilitate stronger cooperation with business and research also fall into this category.

Developing and updating learning resources and materials

This thematic sub-category focuses on developing and updating all kinds of learning resources and materials, both for learners and for teachers and trainers (e.g. teachers handbooks or manuals), to embrace current and evolving content and modes of learning. These activities target all kinds of formats: hard copy and digital publications, learning websites and platforms, tools for learner self-assessment of progress, ICT-based simulators, virtual and augmented reality, etc.

Acquiring key competences

This thematic sub-category refers to acquisition of key competences and basic skills for all, from an early age and throughout their life, including those acquired as part of qualifications and curricula. Key competences include knowledge, skills and attitudes needed by all for personal fulfilment and development, employability and lifelong learning, social inclusion, active citizenship and sustainable awareness. Key competences include literacy; multilingual; science, technology, engineering and mathematical (STEM); digital; personal, social and learning to learn; active citizenship, entrepreneurship, cultural awareness and expression (Council of the European Union, 2018).

Integrating digital skills and competences in VET curricula and programmes

This thematic sub-category refers to updating VET curricula and programmes to incorporate skills related and needed for the digital transition, including sector- and occupation-specific ones identified in cooperation with stakeholders.

Teachers, trainers and school leaders competences

Competent and motivated VET teachers in schools and trainers in companies are crucial to VET becoming innovative and relevant, agile, resilient, flexible, inclusive and lifelong.

This thematic category comprises policies and practices of initial training and continuing professional development approaches in a systemic and systematic manner. It also looks at measures aiming to update (entry) requirements and make teaching and training careers attractive and bring more young and talented individuals and business professionals into teaching and training. Supporting VET educators by equipping them with adequate competences, skills and tools for the green transition and digital teaching and learning are addressed in separate thematic sub-categories.

The measures in this category target teachers and school leaders, company trainers and mentors, adult educators and guidance practitioners.

Supporting teachers and trainers for and through digital

This thematic sub-category is in line with the EU policy focus on the digital transition, and refers to professional development and other measures to prepare and support teachers and trainers in teaching their learners digital skills and competences. It also covers measures and support for them to increase their own digital skills and competences, including for teaching in virtual environments, working with digital tools and applying digital pedagogies. Emergency measures taken during the COVID-19 pandemic also fall into this sub-category.

Supporting lifelong learning culture and increasing participation

Lifelong learning refers to all learning (formal, non-formal or informal) taking place at all stages in life and resulting in an improvement or update in knowledge, skills, competences and attitudes or in participation in society from a personal, civic, cultural, social or employment-related perspective (Erasmus+, Glossary of terms, https://erasmus-plus.ec.europa.eu/programme-guide/part-d/glossary-common-terms). A systemic approach to CVET is crucial to ensure adaptability to evolving demands.

This broad thematic category looks at ways of creating opportunities and ensuring access to re-skilling and upskilling pathways, allowing individuals to progress smoothly in their learning throughout their lives with better permeability between general and vocational education and training, and better integration and compatibility between initial and continuing VET and with higher education. Individuals should be supported in acquiring and updating their skills and competences and navigating easily through education and training systems. Strategies and campaigns that promote VET and LLL as an attractive and high-quality pathway, providing quality lifelong guidance and tailored support to design learning and career paths, and various incentives (financial and non-financial) to attract and support participation in VET and LLL fall into this thematic category as well.

This thematic category also includes many initiatives on making VET inclusive and ensuring equal education and training opportunities for various groups of learners, regardless of their personal and economic background and place of residence – especially those at risk of disadvantage or exclusion, such as persons with disabilities, the low-skilled and low-qualified, minorities, migrants, refugees and others.

Promotion strategies and campaigns for VET and lifelong learning

This thematic sub-category refers to initiatives that promote VET and lifelong learning implemented at any level and by any stakeholder. It also covers measures to ensure and broaden access to information about VET to various target groups, including targeted information and promotional campaigns (e.g. for parents, adult learners, vulnerable groups). Among others, it includes national skill competitions and fairs organised to attract learners to VET.

Providing for individuals' re- and upskilling needs

This thematic sub-category refers to providing the possibility for individuals who are already in the labour market/in employment to reskill and/or acquire higher levels of skills, and to ensuring targeted information resources on the benefits of CVET and lifelong learning. It also covers the availability of CVET programmes adaptable to labour market, sectoral or individual up- and reskilling needs. The sub-category includes working with respective stakeholders to develop digital learning solutions supporting access to CVET opportunities and awarding CVET credentials and certificates.

Ensuring equal opportunities and inclusiveness in education and training

This thematic sub-category refers to making VET pathways and programmes inclusive and accessible for all. It concerns measures and targeted actions to increase access and participation in VET and lifelong learning for learners from all vulnerable groups, and to support their school/training-to-work transitions. It includes measures to prevent early leaving from education and training. The thematic sub-category covers measures promoting gender balance in traditionally ‘male’ and ‘female’ professions and addressing gender-related and other stereotypes. The vulnerable groups are, but not limited to: persons with disabilities; the low-qualified/-skilled; minorities; persons of migrant background, including refugees; people with fewer opportunities due to their geographical location and/or their socioeconomically disadvantaged circumstances.

European priorities in VET

EU priorities in VET and LLL are set in the Council Recommendation for VET for sustainable competitiveness, social fairness and resilience, adopted on 24 November 2020 and in the Osnabrück Declaration on VET endorsed on 30 November 2020.

VET Recommendation

  • VET agile in adapting to labour market challenges
  • VET as a driver for innovation and growth preparing for digital and green transitions and occupations in high demand

Osnabrück Declaration

  • Resilience and excellence through quality, inclusive and flexible VET
  • Establishing a new lifelong learning culture - relevance of continuing VET and digitalisation

Subsystem

Part of the vocational education and training and lifelong learning systems the policy development applies to.
IVET
CVET

Further reading

Sources for further reading where readers can find more information on policy developments: links to official documents, dedicated websites, project pages. Some sources may only be available in national languages.

Country

Type of development

Policy developments are divided into three types: strategy/action plan; regulation/legislation; and practical measure/initiative.
Strategy/Action plan
Cite as

Cedefop, & ReferNet. (2025). The 2021-24 Plan for digital appropriation: Belgium-FR. In Cedefop, & ReferNet. (2025). Timeline of VET policies in Europe (2024 update) [Online tool].

https://www.cedefop.europa.eu/en/tools/timeline-vet-policies-europe/search/39283