There is considerable diversity of institutions, providers and initiatives in the field of information, counselling and guidance on learning and occupations. The main providers are the education institutions, the public employment service and the social partners. Counselling and guidance is offered at the following levels in education institutions:
(a) all schools of lower and upper secondary level offer counselling and guidance from the fifth school grade through counsellors and career guidance officers. They are available for schoolchildren and parents and provide information about possible education paths, access requirements, as well as the qualifications and entitlements to be acquired. They also give young people a basic overview of continuing education and training options. Guidance is conducted by teachers who have the relevant qualifications and who are termed, depending on the school type, school counsellor (Schülerberater/in) or education counsellor (Bildungsberater/in) and provide their counselling services in addition to their teaching activity. In the final two years of lower secondary level, career guidance is a compulsory subject totalling 32 hours a year. The aim of these lessons includes improving the learners’ decision-making competence, social skills, determination and perseverance. Short periods of work placement at companies and personal contacts with people from different occupations aim to help learners examine their career aspirations and take independent decisions;
(b) career guidance plays a particularly important role at prevocational schools as this school type is at the interface between obligatory and further schooling. Career guidance aims to inform learners and parents about regional possibilities in apprenticeship training and, in vocational guidance classes, prepares them for so-called real-life encounters (such as days of practical work experience) as well as important information events and job information fairs;
(c) in school-based VET programmes at upper secondary level (BMS and BHS) (
) teachers with specialist qualifications also work as career guidance officers. Learners at BMS and BHS have already taken their first decision about their professional career. But, thanks to the good level of general education provided at schools, the entire range of professional development options is also open to them;
(d) most universities offer both psychological counselling offices and career planning centres, bodies which are within the sphere of responsibility of the science ministry. The psychological student counselling services at universities and university of applied sciences (Fachhochschule) offer general course guidance, psychological counselling, psychotherapy, aptitude diagnostics, coaching, and supervision, etc. to holders of the upper secondary school-leaving certificate and HE students. Career planning centres at universities support students on their entry into the world of work by offering one-to-one counselling, information events on topics such as job applications and CVs, as well as individualised career planning. The centres also organise seminars on areas such as presentation techniques, rhetoric and IT, as well as events such as careers fairs and company presentations;
(e) in the CET sector education counselling and career guidance is becoming increasingly important. This is particularly evident in the establishment of comprehensive education databases (http://www.ams.at/lehrstellen jointly with the Austrian Federal Economic Chamber.
), an Austria-wide platform for education counselling, and the merger of institutions to guarantee independent and supra-institutional information and guidance services. Major adult learning establishments, such as the institutions run by the social partners frequently offer their own guidance services. More than 60 career guidance centres (BIZ) of AMS offer comprehensive information about occupations, their contents and requirements, about initial education and training, CET paths, the labour market and employment options across Austria. Apart from information material in the form of brochures, information leaflets and videos, The Public Employment Service Austria (AMS) also develops information databases on occupations and on initial and continuing education and training programmes for different target groups ( ). For apprenticeship post seekers, AMS operates the online apprenticeship post platform
EURES (European job mobility portal) advisors who are employed at AMS provide information about job offers and working conditions in other countries of the European Economic Area. Anyone who is interested can use the information and service offers provided by BIZ free of charge. Print media, videos and online databases are available for customers to obtain information themselves. For young people in need of career guidance there is a selection of tools (e.g. the compass for apprenticeship occupations, interest test). The advisors working at BIZ provide support in information search and are available for one-on-one counselling talks to assist in career and education decisions. BIZ also provides services for specific target groups (learners, teachers, parents) and on specific topics (career guidance, presentations of occupations, job applications, days of technology for girls). AMS offers one-on-one counselling talks for people registered as unemployed. These talks aim to match the jobseekers’ personal requirements, strengths and intentions with the situation on the labour market. There is also the possibility to take part in training programmes and courses (vocational guidance courses, training for job applications, job trials, skills training and qualification courses). In special cases, (young) women can take advantage of assistance in career choice, skills training and qualification. AMS also supports school-based information activities by means of a large number of brochures, career guidance films, occupational information and CET databases on the internet, and by organising events and trade fairs.
The different chambers offer education counselling and career guidance. The chambers of labour and trade unions provide these services mainly via their joint adult learning institutions: the vocational training institutes (bfi). They publish information material and organise information events. The counselling services of the economic chambers and their adult education institutions, the institutes for economic promotion (WIFIs), focus on IVET and CVET. These services are offered across Austria at several locations in the BIZ. With the career guidance tool (
) the economic chambers have their own web portal where job descriptions, VET and CVET options, tips on career choice and job applications, as well as a large variety of service materials, are offered, in some cases in several languages. The career guidance centres of the Economic Chambers provide comprehensive information material on a self-service basis and organise events geared towards the world of work, such as sector presentations, school and information events, as well as training for job applications. As well as information for groups (such as school classes), one-on-one counselling talks are also offered. The institutes for economic promotion’s career guidance officers offer individualised counselling services on the basis of comprehensive psychological testing procedures ( ).
- Guidance and outreach Austria national report (
- Cedefop’s labour market intelligence toolkit (
- Cedefop’s inventory of lifelong guidance systems and practices (