Evidence of effectiveness
About 30% of men and 25% of women found work after participating in Support and Matching. The results of a survey of the participants show that the majority of participants (about 60%) are satisfied with the instrument. About half also consider that the support helped them get closer to work or study. The instrument has not been evaluated, but the number of people who are included in the service has increased dramatically (about 83,000 people were included in 2016, 62,000 in 2015 and 2,000 in 2014). The suppliers are rated by the users of the service and the ratings are published online. The need to identify and sort out non-compliant suppliers has costed unexpected resources.
Engagement of stakeholders
The private suppliers are dependent on the Swedish Public Employment Service approving their quality, which allows job seekers to use the services of the suppliers.