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Career portal of the State Employment Agency

Latvia
National
2006
Employed
Unemployed
Yes
State Employment Agency of Latvia (SEA)
Aligning personal capabilities/ ambitions with job requirements
Public
Government institutions
Facilitation of transition from school education to career selection
Improve matching between skills and jobs
Improvement of guidance/ employment services
Promote self-assessment
Target unemployment

The Career Portal aims to: make clients more independent and responsible in finding a job; and ensure that clients can make more informed choices. In this way, the risk of becoming unemployed in the future can be reduced. This objective is achieved by providing support for planning one’s career, by providing job search support and by introducing labour market information. 

Registration is required for people that are entitled to receive unemployment benefits as well as for people participating to support measures such as the voucher training system.

Access to Lifelong Guidance Services
Assuring the quality of Lifelong Guidance Provision
Career Management Skills
ICT in Lifelong Guidance
Improving careers information
Improving employability and supporting older workers
Raising the skills and qualifications of adults
Raising the skills and qualifications of young people
Supporting people at risk and disadvantaged groups
Blended counselling
Effective job matching
Interoperability with job-search engines
Occupational information

The platform offers Labour market information through:

  • Online self-assessment tools;
  • Database of education opportunities;
  • Database of occupation descriptions;
  • Labour market forecasts by sector, occupation and region;

Combination with offline elements
e-portfolio
Interactive online tools
Online counselling
Personalised information storage
  • SEA services fully exploit social media while e-mail counselling is included;
  • Self-service by clients: use of career tools, labour market forecasts, application for a job, create CVs add documents;
  • Services for employers: employers register vacancies free of charge.

In numbers, approximately 1 560 career guidance & counselling replies have been provided in 2015.
 
From qualitative perspective, first, activation measures can be used more effectively, second, the use of the tools brings new information creating better insights in the skills mismatch in Latvia and third, career tools help in reducing the risk of becoming unemployed
 
Evaluation process: the evaluation system is based on informal feedback and key performance indicators measuring the performance of local offices as a whole. 

 
  • Client-centered approach;
  • Learning and development approach;
  • Cost efficiency approach.

Important economic and social challenges in Latvia, such as emigration, the position of groups at risk on the labour market and informal economy. Returning emigrants can be provided with specific labour market information.

Relatively high requirements for digital literacy.

Transferability elements

The development of the SEA portal was triggered by the big overall movement towards e-governance in Latvia. During the 1990s Latvia had career centres specialised in career education and guidance, which were later integrated into SEA, resulting to different types of counsellors: employer agents, job counsellors and career counsellors.

The portal financially depends on two main sources: European subsidy programmes for investment and development costs, and the general SEA budget for maintenance, updating and further development issues.

The career portal is developed by an information systems team and the job search support division at the central office; there are 70 career counsellors in the local offices characterised by higher education in psychology and social sciences, fluent in Latvian and Russian, ICT literacy, a client centred attitude, high ethical standards, good social skills and relevant experience.

There are four different systems behind the career portal tools at SEA level: the career part of the SEA portal, the system for self-services provided by the portal, a system running the vacancy databases and an internal system. The systems operated by SEA are connected to other national databases.

  • Regular training available for career counsellors;
  • Face-to-face career guidance and job counselling complemented with contact by telephone;
  • Several stakeholders engaged in the development of the career portal and the labour market information.