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Career portal of the State Employment Agency
The Career Portal aims to: make clients more independent and responsible in finding a job; and ensure that clients can make more informed choices. In this way, the risk of becoming unemployed in the future can be reduced. This objective is achieved by providing support for planning one’s career, by providing job search support and by introducing labour market information.
Registration is required for people that are entitled to receive unemployment benefits as well as for people participating to support measures such as the voucher training system.
The platform offers Labour market information through:
- Online self-assessment tools;
- Database of education opportunities;
- Database of occupation descriptions;
- Labour market forecasts by sector, occupation and region;
- SEA services fully exploit social media while e-mail counselling is included;
- Self-service by clients: use of career tools, labour market forecasts, application for a job, create CVs add documents;
- Services for employers: employers register vacancies free of charge.
- Client-centered approach;
- Learning and development approach;
- Cost efficiency approach.
Important economic and social challenges in Latvia, such as emigration, the position of groups at risk on the labour market and informal economy. Returning emigrants can be provided with specific labour market information.
Relatively high requirements for digital literacy.
The development of the SEA portal was triggered by the big overall movement towards e-governance in Latvia. During the 1990s Latvia had career centres specialised in career education and guidance, which were later integrated into SEA, resulting to different types of counsellors: employer agents, job counsellors and career counsellors.
The portal financially depends on two main sources: European subsidy programmes for investment and development costs, and the general SEA budget for maintenance, updating and further development issues.
The career portal is developed by an information systems team and the job search support division at the central office; there are 70 career counsellors in the local offices characterised by higher education in psychology and social sciences, fluent in Latvian and Russian, ICT literacy, a client centred attitude, high ethical standards, good social skills and relevant experience.
There are four different systems behind the career portal tools at SEA level: the career part of the SEA portal, the system for self-services provided by the portal, a system running the vacancy databases and an internal system. The systems operated by SEA are connected to other national databases.
- Regular training available for career counsellors;
- Face-to-face career guidance and job counselling complemented with contact by telephone;
- Several stakeholders engaged in the development of the career portal and the labour market information.
- Continuous improvement process pursued by SEA;
- Integration of short term, midterm and long-term forecasts in the labour market forecast tool;
- Improvement of the integration of educational information;
- Make the portal more comprehensive;
- Continue to use social media in order to provide general information about its services.